Problems happen despite all the best intent. So, when they do, you need a quick answer that addresses the problem you see, and you want to be satisfied with an equitable resolution. Our customer base has been expanded through industry leading customer service and our efforts are to continuously improve all areas of the way we interact and work with our customers.
Key elements to our customer service include:
- 0800 number direct into our Customer Services
- Swift email and telephone responses
- Full help desk, and billing admin support 5 days a week between 9am to 5:30pm Monday to Friday
- Fast network and fault handling
- Out of hours service and support available
- Timeliness and accuracy of billing data
- Flexible management reports clearly showing tariffs, call summaries and billing details
- Regular Reviews of account including services, line usage, billing and possible efficiencies we can recommend to you
- Developing the best deal for you and recognising your companies needs
We at Astute understand what you value, so we monitor our performance continually so as to provide the best service to you possible.
We understand you want problems to be resolved quickly and properly when they happen, without hassle. In doing so, we provide our customers a free phone number to access all our customer services, unlike many of our competitors who charge per minute for access to any support.